Consumer Medical Product Service

Before requesting a RMA #, please read below:

CORRECT TECHNIQUE

When you use the TemporalScanner, make sure to start with a blank screen, then keeping the button depressed, touch the center of the forehead and scan horizontally in a straight line over to the hairline, before releasing the button. Do not curve down to the temple or you could miss the important part of the temporal artery which is up in the forehead and trapped between the skin and the skull so we know exactly where it is.  At the temple, the artery can go deep, even on an infant, and will not provide the correct temperature

UNIT READING LOW?

The most common reason for low readings is a smudgy/dirty lens.  Like a camera or eyeglasses, the TemporalScanner uses optical technology.  In the case of the scanner, the infrared sensor (which is behind the lens) must “see” the heat in order to measure it.  As you have had the Temporal Scanner a little while, it might just need a good lens cleaning (make sure you use a Q-tip or generic cotton tipped stick applicator, not a twisted paper towel or tissue).

The little lens should be cleaned as follows below:

Use an alcohol dampened Q-Tip (it has to be a Q-Tip or other cotton tipped stick applicator for the leverage required, and not a twisted paper towel, gauze pad, or tissue).

क्यू-टिप को अल्कोहल प्रेप/स्वैब से गीला करें, या क्यू-टिप को थोड़ी अल्कोहल में डुबोएं, लेकिन लेंस को साफ करने के लिए अल्कोहल प्रेप/स्वैब का उपयोग न करें क्योंकि यह आवश्यक लीवरेज प्रदान नहीं करेगा।

प्रोब हेड के केंद्र में गहरे छोटे लेंस पर सीधे क्यू-टिप घुमाएँ।

This preventive maintenance should be routinely done (every few weeks).

अल्कोहल की सफाई के बाद, अल्कोहल की सफाई की ठंडक से ठीक होने के लिए छोटे लेंस के पीछे इन्फ्रारेड सेंसर को ठीक होने देने के लिए लगभग पांच मिनट प्रतीक्षा करें। 2 का पृष्ठ 1

Please click here for the Exergen Important Things to Know/Frequently Asked Questions

If your instrument is still having problems, fill in the form below to submit a request for a Return Material Authorization (RMA) #.

If you are having trouble with this form, or have any other questions or concerns, please feel free to contact one of our distributors. Their contact details can be found on हमारे संपर्क पृष्ठ.